Return & Refund Policy

RETURN POLICY

The following are the policies to be eligible for return requests after shipment/ receipt of goods:

You are responsible for the cost and risk of returning the goods to us. You should send to our following address:

HUB Concept Store
Contact: 011-23203313
Business address: No9,Jalan Flora Utama 4,Taman Flora Utama 83000,Batu Pahat Johor

Orders are returnable within 7 working days starting from the day the goods are delivered to you if they are incorrect, damaged or defective.

Only items that have been purchased directly from HUB Concept Store can be eligible for a return.

Any HUB Concept Store product purchased through other retailers is not eligible for this policy and must be in accordance to the respective retailers’ returns and refunds policy.

Goods are eligible for a return if the following are applied:

Incorrect:

The item is not the item you ordered. Wrong size or the colour is different from what is indicated on the order summary, or there are missing items inside the packaging.

Damaged:

The items are found to be damaged upon receipt. Items has been tampered/refurbished or modified. Customers will be responsible for all shipping charges to return goods. Returns are applicable only for a complete HUB Concept Store product.

Returned items must meet the following requirements:

 - The item must be shipped back to us within 7 working days upon receipt. (as proved by the postal or courier receipt).
 - You have proof of purchase (order invoice number and receipt).
 - Item must be in new condition and returned in its original packaging and free gifts received with it. All packaging must be unused, unwashed，unmarked and not defaced in any manner.
 - Clothing can only be returned if it is in saleable condition and the price tag must be retained.
 - Item must be returned in the original box (or with, at least, suitable packaging) to protect the Product from damage during return delivered.
 

No cancellations are permitted once payment has been confirmed. Cancellations due to personal reasons or change of mind, etc. will not be accepted.

We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable.

REFUND POLICY

Your full refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:

Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.
Credit card refunds services, refunds will be sent to the card-issuing bank.

Kindly contact your card-issuing bank with regards to the duration of the credit refunds.